Shipping policy
1. Processing Time
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Orders are typically processed and shipped within 2–4 business days after purchase.
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During holidays or special sales, processing times may be slightly longer — but we’ll always do our best to get your order out quickly!
2. Shipping Rates
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Shipping costs are calculated at checkout based on your order total, weight, and location.
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Occasionally, we offer free shipping promotions — keep an eye on our social media or email updates!
3. Delivery Times
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Standard shipping within the U.S. typically takes 3–7 business days once your order has shipped.
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You’ll receive a tracking number by email as soon as your package is on its way.
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Delivery times are estimates and may vary due to carrier delays, weather, or holidays.
4. Local Pickup (if applicable)
If you’re local, we offer free in-store pickup at our shop!
You’ll receive an email when your order is ready for pickup during regular business hours.
5. Lost, Delayed, or Stolen Packages
Once a package leaves our shop, it’s in the hands of the shipping carrier.
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We’re not responsible for packages that are lost, stolen, or delayed in transit.
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If this happens, please reach out to the carrier directly using your tracking number.
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We’re always happy to help provide information or assist you in contacting them.
6. Incorrect Shipping Information
Please double-check your address before completing checkout!
We can’t guarantee changes once an order is placed, and we’re not responsible for packages shipped to an incorrect address provided by the customer.
7. International Shipping
At this time, we only ship within the United States. (We hope to expand in the future!)
8. Contact Us
If you have any questions about your order or shipping, please reach out anytime:
📧 toandfromgiftshop@gmail.com
📍 Kenosha, Wi